SM
Siyabonga M
1 reviews | Active since Jul 2024
29 Aug 2024, 09:40
Very bad customer service
Matrix,🤦♂️customer service manager (Noluthando Mabaso) doesn't not want to speak to me as a customer I have been requesting to speak to a manager since yesterday. I sent an email to Claudia yesterday and still haven't gotten a response. This is how you guys treat customers. Your customer service is so disgusting.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
29 Aug 2024, 10:56Good Day Siyabonga Mjwara,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Aug 2024, 10:56
Official
Good Day Siyabonga Mjwara,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
SM
Siyabonga M's updateReviewer Update
29 Aug 2024, 11:00How will escalating it and not allowing me to ask the manager the question I would like to ask help? I have been asking to speak to management but I guess I can't. Yet you guys are quick to block your app. Now that you guys are not able to track my car yet I'm paying how does that sound?
You are not able to track a car with an account that is updated and every person I call they tell me that they can't locate the car. Please do car to explain how you escalating the matter will help me?
I still have been asking Claudia Abrahams to contact me but no.
You are not able to track a car with an account that is updated and every person I call they tell me that they can't locate the car. Please do car to explain how you escalating the matter will help me?
I still have been asking Claudia Abrahams to contact me but no.
SM
Siyabonga M's update29 Aug 2024, 11:00
Reviewer Update
How will escalating it and not allowing me to ask the manager the question I would like to ask help? I have been asking to speak to management but I guess I can't. Yet you guys are quick to block your app. Now that you guys are not able to track my car yet I'm paying how does that sound?
You are not able to track a car with an account that is updated and every person I call they tell me that they can't locate the car. Please do car to explain how you escalating the matter will help me?
I still have been asking Claudia Abrahams to contact me but no.
You are not able to track a car with an account that is updated and every person I call they tell me that they can't locate the car. Please do car to explain how you escalating the matter will help me?
I still have been asking Claudia Abrahams to contact me but no.