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Cornel B

1 reviews | Active since May 2022

14 Dec 2023, 09:54

VERY BAD CUSTOMER SERVICE

June 2023 I started received sms' that they can't locate the device and I MUST PHONE THEM. Everytime I phone, then they will ask technician to contact me to do inspection. This happend 3 to 4 times. I'm still waiting for a technician. 2 months ago I requested (phoned and send NUMEROUS emails) that my contract is cancelled. IM NOT PAYING FOR SOMETHING THAT IS NOT WORKING. I stopped the debit order. 2 months later they PHONE (I was waiting for the phone call for so long) me to acquire about the outstanding debt. I again explained that I'm not going to pay for something that is not working. I was told that I must take my car to a shop (FAR FROM WHERE I'M STAYING) to sort it out. Apparently technician can't contact me. It was referred to Management. Very bad customer service!

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Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply14 Dec 2023, 11:15
Official
Good Day Cornel Bekker,

We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.

Kindly note that the matter has been escalated to the Technical Department to further ,please anticipate receiving feedback from us shortly. 

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply14 Dec 2023, 13:01
Official
Good Day Cornel Bekker,

We confirm that the consultant has been in contact with you and confirmed the booking arrangements.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply14 Dec 2023, 13:03
Official
Good Day Cornel Bekker,

We confirm that the consultant has been in contact with you and confirmed the booking arrangements.

Regards,
Customer Care Department
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CB
Cornel B's update22 Jan 2024, 13:52
Reviewer Update
I'm still waiting for a consultant to make an appointment......I have requested for my contract to be cancelled as I'm not paying for a device that doesn't work. I have requested the cancellation via telephone and via NUMEROUS emails since December 2023. I keep on getting phone calls for arrear payments but no one can help me with the cancellation???