KM
Kefilwe M

1 reviews | Active since Dec 2020

13 Mar 2024, 14:02

Very Bad

They are very bad. Including the consultants. I cancelled my contract with them last year on the 15 March 2023 and paid the account in full and final settlement.

I am still receiving the emails that I have outstanding balance. When I call the consultant confirmed that the error is on their side. In this case they took me to Nimble Group which I am failing to understand how come cause they said the error it’s on the side. When I call the lady by the name of Dikeledi has a courtesy to tell me that the manager is still busy escalating my matter from last year March 2023 to date hereof, she there after drop the line.

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 Mar 2024, 15:41
Official
Good Day Kefilwe Moagi,

We confirm that the issue has been escalated to our Accounts Department to assist further with the inquiry submitted.

A consultant will be able to provide feedback ,please anticipate a callback shortly.

Regards,
Customer Care Department
***

KM
Kefilwe M's update13 Mar 2024, 15:46
Reviewer Update
I will be waiting for the call as usual.
KM
Kefilwe M's update17 Mar 2024, 17:30
Reviewer Update
I am still waiting for your call even now