KM
Kefilwe M
1 reviews | Active since Dec 2020
13 Mar 2024, 14:02
Very Bad
They are very bad. Including the consultants. I cancelled my contract with them last year on the 15 March 2023 and paid the account in full and final settlement.
I am still receiving the emails that I have outstanding balance. When I call the consultant confirmed that the error is on their side. In this case they took me to Nimble Group which I am failing to understand how come cause they said the error it’s on the side. When I call the lady by the name of Dikeledi has a courtesy to tell me that the manager is still busy escalating my matter from last year March 2023 to date hereof, she there after drop the line.
Helpful (0)
Replies (3)0
Replies (3)Matrix Vehicle Tracking's replyOfficial
13 Mar 2024, 15:41Good Day Kefilwe Moagi,
We confirm that the issue has been escalated to our Accounts Department to assist further with the inquiry submitted.
A consultant will be able to provide feedback ,please anticipate a callback shortly.
Regards,
Customer Care Department
***
We confirm that the issue has been escalated to our Accounts Department to assist further with the inquiry submitted.
A consultant will be able to provide feedback ,please anticipate a callback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Mar 2024, 15:41
Official
Good Day Kefilwe Moagi,
We confirm that the issue has been escalated to our Accounts Department to assist further with the inquiry submitted.
A consultant will be able to provide feedback ,please anticipate a callback shortly.
Regards,
Customer Care Department
***
We confirm that the issue has been escalated to our Accounts Department to assist further with the inquiry submitted.
A consultant will be able to provide feedback ,please anticipate a callback shortly.
Regards,
Customer Care Department
***
KM
Kefilwe M's updateReviewer Update
13 Mar 2024, 15:46I will be waiting for the call as usual.
KM
Kefilwe M's update13 Mar 2024, 15:46
Reviewer Update
I will be waiting for the call as usual.
KM
Kefilwe M's updateReviewer Update
17 Mar 2024, 17:30I am still waiting for your call even now
KM
Kefilwe M's update17 Mar 2024, 17:30
Reviewer Update
I am still waiting for your call even now
