Very bad

<p>I was hijacked on the 25th of March at 1830 hours, a 4 month old car. The car had a Matrix tracker. I reported an incident within 15 minutes to Matrix. I was promised that I will be called and updated every 10 minutes and that was never been. </p> <p> </p> <p>I kept on calling with a borrowed phone and kept being told that they are on the area where the car is. After three hours, when I called I was told that they last saw my car at 1930 hrs. </p> <p> </p> <p>What hurt me even more on the following day there was no follow up to hear how am I doing, if I was hurt or not , or update me. I kept on calling the following day and even on Tuesday the 29th. Matrix as a company never took an initiative to talk to me as a customer. </p> <p> </p> <p>The first question they asked me when I reported the incident was if I am insured. That was so suspicious.</p> <p> </p> <p>They did not recover my double cab. Guess what, come next month my account was debited with the premium although I had no car. </p> <p> </p> <p>TRACK WITH MATRIX AT YOUR OWN RISK. At least I warned you .</p>