NS
Nadia S

1 reviews | Active since Mar 2014

03 Nov 2015, 16:02

Vehicle Written Off

Not only was my vehicle written off, no one from Mix Telematics even noticed that my car had suffered major impact or that it had been essentially stripped down to its chassis after the accident. I do not know how long it has been stationary, if it has been repaired and sold off, I really do not know.<br> <br> I also did request information from Mix Telematics twice since the accident occurred, after advising that the car was written off, and yet the debit orders kept on going off.<br> <br> I am not in possession of the vehicle or the tracking device, have not been since the day of the accident, 6 March 2015.<br> <br> The one instance where someone from MT actually responded, this was after 2 further instalments had been deducted from my account after my car was written off, I have even sent MT the entire report that stated my vehicle was written off, pictures and all!<br> <br> I requested cancellation of this contract, and they AGAIN tried to deduct from me!<br> <br> I am not only very disappointed, I am disgusted.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Nov 2015, 16:36
Official
Hello triden07,

We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.

We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.

We have unfortunately not been able to reach you telephonically we will continue to try and reach in order to conclude this matter.


If there is anything further please do not hesitate to contact us directly.

Kind regards,

Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact