LK
Lyndre K
1 reviews | Active since Sept 2010
19 Jul 2021, 11:15
Vehicle tracking *******
On 28 April 2021 I gave notice in writing for the cancellation of my tracker. I have been following up in writing requesting the cancellation to be actioned. As a result of non-action, I have stopped the debit order with my bank. I have spoken to Simon twice. Neither Simon nor Goodness seem able to do their jobs. I will be reporting you to the Ombudsman.
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
19 Jul 2021, 12:42Good Day Lyndre K
We can confirm that an agent did get in contact with you and has processed your request to cancel.
Credits have been processed for the month of June.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has processed your request to cancel.
Credits have been processed for the month of June.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Jul 2021, 12:42
Official
Good Day Lyndre K
We can confirm that an agent did get in contact with you and has processed your request to cancel.
Credits have been processed for the month of June.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has processed your request to cancel.
Credits have been processed for the month of June.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***