Vehicle Logbook - all lies!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! No customer service!!!!!!!!!!!!!!!!!!! Not emails!!!!!!!!!!!!!!!Not calls!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Last year on 08.10.2026, I pulled out my logbook for the app for information from the 01st of March 2024 to 28th of February 2025, which I received via email. The logbook only had tracking information from the 22nd of February 2025 to the 28th of February 2025. On the 29th of October 2025 I sent an email query wrt to the incomplete logbook. I followed up on the 3rd of November 2025, after not receiving any response. I received a response on the 06th of November 2025 from a consultant, "Please note that the only information we have is the tax logbook that was sent. We are unable to provide data from 2024". That same afternoon I sent an email wanting to understand why as I have been with the tracking company since 2022 and 2024 was only a year ago. I followed up on the 11th of November 2025, after not receiving any response. I received feedback from the same consultant on the 13th of November 2025, "Please note that the system does not keep data for the previous years." That same afternoon I asked more more information on how long they kept customer logbook information for. I then followed up, on the 12th of January 2026, after not receiving any feedback and not receiving any assistance when I call and speak to agents who keep saying they will escalate the matter to management - still no word from management. Even after sending emails to ***, ***. I even sent a screenshot of their policy that says that information will be kept for that financial year and the 2 previous financial years (if applicable).

Instead, I keep getting calls about replacing my tracking device.

***!!!!!!!! What have I been paying for all these years if the only information you keep is only a few month back and not even a full financial year?