LS
Lebogang S
1 reviews | Active since Mar 2012
16 Aug 2022, 15:31
Vehicle **********ly on account
Logged a query on the 2nd of August 2022 with a job card for a car that is not mine, called again and spoke to Palesa, she took my details and promised to call back on friday, till today I'm still waiting. I have been debited twice for a vehicle that's not mine. Fix it before the next bill run. Case no ***4
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
17 Aug 2022, 08:41Good day Lebogang S,
Thank you for sharing your concern with us.
Kindly allow us the opportunity to investigate and advise.
Regards,
Customer Care Department
***
Thank you for sharing your concern with us.
Kindly allow us the opportunity to investigate and advise.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Aug 2022, 08:41
Official
Good day Lebogang S,
Thank you for sharing your concern with us.
Kindly allow us the opportunity to investigate and advise.
Regards,
Customer Care Department
***
Thank you for sharing your concern with us.
Kindly allow us the opportunity to investigate and advise.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
17 Aug 2022, 16:05Good day Lebogang S,
Kindly note that we are still busy with the investigation.
Thank you for your patience in this regard.
Customer Care Department
***
Kindly note that we are still busy with the investigation.
Thank you for your patience in this regard.
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Aug 2022, 16:05
Official
Good day Lebogang S,
Kindly note that we are still busy with the investigation.
Thank you for your patience in this regard.
Customer Care Department
***
Kindly note that we are still busy with the investigation.
Thank you for your patience in this regard.
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
18 Aug 2022, 10:34Good day Lebogang S,
Thank you for allowing us the opportunity to investigate the query.
There was a system error which caused the second vehicle to be added to the account in question. The vehicle will be removed and credits created for the months incorrectly billed.
Kindly accept our apologies for the inconvenience experienced.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to investigate the query.
There was a system error which caused the second vehicle to be added to the account in question. The vehicle will be removed and credits created for the months incorrectly billed.
Kindly accept our apologies for the inconvenience experienced.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Aug 2022, 10:34
Official
Good day Lebogang S,
Thank you for allowing us the opportunity to investigate the query.
There was a system error which caused the second vehicle to be added to the account in question. The vehicle will be removed and credits created for the months incorrectly billed.
Kindly accept our apologies for the inconvenience experienced.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to investigate the query.
There was a system error which caused the second vehicle to be added to the account in question. The vehicle will be removed and credits created for the months incorrectly billed.
Kindly accept our apologies for the inconvenience experienced.
Regards,
Customer Care Department
***
LS
Lebogang S's updateReviewer Update
18 Aug 2022, 12:12Thank you for the feedback amd resolution. Please going forward, please send statement and invoices to *** or if possible by whatsapp to the client's mobile. Thank you.
LS
Lebogang S's update18 Aug 2022, 12:12
Reviewer Update
Thank you for the feedback amd resolution. Please going forward, please send statement and invoices to *** or if possible by whatsapp to the client's mobile. Thank you.
Matrix Vehicle Tracking's replyOfficial
18 Aug 2022, 12:45 Good day Lebogang S,
Will do.
Regards,
Customer Care Department
***
Will do.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Aug 2022, 12:45
Official
Good day Lebogang S,
Will do.
Regards,
Customer Care Department
***
Will do.
Regards,
Customer Care Department
***