Value-adding service? More like value-deducting service

Usually I'd rather not give any review than a bad one, but the experience I've had with Beam-e, a Mix Telematics product, has been so shocking that they leave me no choice. After subscribing me to their value-adding service, beam-e protect, on the 15th of Jan., I canceled it on the 20th (well within the grace period explained to me telephonically, after being told I don't have the option of not subscribing). Their welcome email only came on the 24th.

They ended up debiting my account for this service and it's been hell since then, trying to get them to refund me that amount. After countless emails and calls explaining my situation over and over, I eventually got hold of a credit controller named Musa Mulaudzi. This person was quick to tell me that his manager says I can't be refunded. After emailing this manager at ***, I still haven't heard anything back.

This is pathetic to say the least. I'm strongly considering changing my tracker since the integrity thereof - and of the company installing and managing this tracker - can influence my vehicle insurance claim, if I ever had to claim.