SH
Shahieda H
1 reviews | Active since Jul 2021
18 Feb 2025, 17:50
Utterly Disgraceful Service – Immediate Cancellation Required -Matrix is a **** – Cancel My Account and Stop Emailing Me!
Matrix is by far the most useless and *********** company I’ve ever dealt with. I have repeatedly requested cancellation, yet they continue to ignore me and spam me with payment demands for a service I no longer want.
When I first called, their agent confirmed I could cancel after 12 months. Later, their so-called team leader admitted she had been looking for the wrong call on the wrong number. That call was recorded—so if their clueless staff had checked the correct call, my cancellation would have been processed months ago, and I wouldn’t have been overcharged. Instead, they drag this nonsense out, hoping I’ll just pay out of frustration.
I have records of every single reference number, including yet Matrix still refuses to do their job properly.
I am done with this ****! I refuse to pay anything, and I demand that they cancel my account, remove my details, and stop harassing me with emails. I will not be wasting another second on their incompetence.
Matrix, get this sorted NOW.
Helpful (0)
Replies (8)0
Replies (8)
Matrix Vehicle Tracking's replyOfficial
19 Feb 2025, 09:02Good day Shahieda Hendricks
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Feb 2025, 09:02
Official
Good day Shahieda Hendricks
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
SH
Shahieda H's updateReviewer Update
19 Feb 2025, 12:17Dear Caroline Madube
Let me make this crystal clear. I will not be paying any settlement fee. Your agent was looking at the wrong cell number, and after months of me trying to cancel, you only managed to find the correct call because I gave you the correct number (084****37*). On that call, your representative never mentioned any fee; she simply processed the termination. If there was a fee to be discussed, she had her chance before sending the termination, but she didn’t. That’s your mistake, not mine.
Now, after all this incompetence and delay, you are trying to charge me? Absolutely not. I will keep putting this all over social media until you remove that settlement fee. I will make sure everyone sees how your company operates”misleading customers, dragging out cancellations, from the looks of it I am not the only one who has this issue as well and then trying to force them to pay fees they were never informed about.
You have one simple task: remove the settlement fee and fix this mess. No more excuses, no more dodging responsibility. If you think you can ignore this, think again i will keep exposing this nonsense until you do whats right.
I expect an immediate response confirming that the fee has been removed.
Kind regards,
Shahieda
SH
Shahieda H's update19 Feb 2025, 12:17
Reviewer Update
Dear Caroline Madube
Let me make this crystal clear. I will not be paying any settlement fee. Your agent was looking at the wrong cell number, and after months of me trying to cancel, you only managed to find the correct call because I gave you the correct number (084****37*). On that call, your representative never mentioned any fee; she simply processed the termination. If there was a fee to be discussed, she had her chance before sending the termination, but she didn’t. That’s your mistake, not mine.
Now, after all this incompetence and delay, you are trying to charge me? Absolutely not. I will keep putting this all over social media until you remove that settlement fee. I will make sure everyone sees how your company operates”misleading customers, dragging out cancellations, from the looks of it I am not the only one who has this issue as well and then trying to force them to pay fees they were never informed about.
You have one simple task: remove the settlement fee and fix this mess. No more excuses, no more dodging responsibility. If you think you can ignore this, think again i will keep exposing this nonsense until you do whats right.
I expect an immediate response confirming that the fee has been removed.
Kind regards,
Shahieda
SH
Shahieda H's updateReviewer Update
19 Feb 2025, 15:27Dear Caroline,
It has been almost two hours, and yet again, I am left waiting for feedback. How *********** can one company be? Your lack of urgency and professionalism is beyond pathetic.
I have provided all the necessary information, yet you continue to drag this out instead of resolving the issue. This delay is just another example of how your company operate, zero accountability, zero efficiency, and zero respect for customers.
How long does it take to respond? Do your job and fix this now. I am done tolerating this nonsense.
Kind regards,
Shahieda
SH
Shahieda H's update19 Feb 2025, 15:27
Reviewer Update
Dear Caroline,
It has been almost two hours, and yet again, I am left waiting for feedback. How *********** can one company be? Your lack of urgency and professionalism is beyond pathetic.
I have provided all the necessary information, yet you continue to drag this out instead of resolving the issue. This delay is just another example of how your company operate, zero accountability, zero efficiency, and zero respect for customers.
How long does it take to respond? Do your job and fix this now. I am done tolerating this nonsense.
Kind regards,
Shahieda
SH
Shahieda H's updateReviewer Update
19 Feb 2025, 15:41Dear Customer Feedback Team,
As expected, Caroline has disappeared just like all your other agents. I gave her all the information via email, and now theres complete silence exactly what I anticipated from a company that thrives on incompetence.
I want this query resolved immediately not another useless automated response. I have all the reference numbers, all the proof of my attempts to cancel, and I refuse to pay a single cent. Your delays and lack of accountability are beyond unacceptable, and I will not let this be swept under the rug.
Get this sorted now, or prepare for legal action. I am done playing games.
Tell me what your company wants to do so I can go ahead on my side.
Tell me what your company wants to do so I can go ahead on my side.
Kind regards,
Shahieda
SH
Shahieda H's update19 Feb 2025, 15:41
Reviewer Update
Dear Customer Feedback Team,
As expected, Caroline has disappeared just like all your other agents. I gave her all the information via email, and now theres complete silence exactly what I anticipated from a company that thrives on incompetence.
I want this query resolved immediately not another useless automated response. I have all the reference numbers, all the proof of my attempts to cancel, and I refuse to pay a single cent. Your delays and lack of accountability are beyond unacceptable, and I will not let this be swept under the rug.
Get this sorted now, or prepare for legal action. I am done playing games.
Tell me what your company wants to do so I can go ahead on my side.
Tell me what your company wants to do so I can go ahead on my side.
Kind regards,
Shahieda
Matrix Vehicle Tracking's replyOfficial
20 Feb 2025, 08:23Good Day
Thank you for the reply.
The above mentioned inquiry has been escalated to management to intervene.
You will be contacted for furtehr assistance.
Regards,
Customer Care Department
***
Thank you for the reply.
The above mentioned inquiry has been escalated to management to intervene.
You will be contacted for furtehr assistance.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Feb 2025, 08:23
Official
Good Day
Thank you for the reply.
The above mentioned inquiry has been escalated to management to intervene.
You will be contacted for furtehr assistance.
Regards,
Customer Care Department
***
Thank you for the reply.
The above mentioned inquiry has been escalated to management to intervene.
You will be contacted for furtehr assistance.
Regards,
Customer Care Department
***
SH
Shahieda H's updateReviewer Update
03 Mar 2025, 14:08I want every single one of my recorded calls listened to. When I corrected your team leader about the phone number she was searching for, I was clearly referring to the initial call where your agent confirmed I wouldn't be charged a cancellation fee. Instead of addressing that, she just sent me a termination letter because clearly, that's easier than admitting fault.
Lets get one thing straight: If your agents had actually done their job months ago and found the call when they were supposed to, I wouldn't have been forced to pay for so many extra months. Thats the real issue heres not just your so-called cancellation fee, but the money you kept taking from me due to your incompetence.
You can keep sending me invoices if it makes you feel better but I am not paying a cent more. I have my emails, my phone bills, and a record of every single lie and delay. So go ahead, look for all the calls, and explain why I wasn't informed in the last call. But I wont be holding my breath for an actual answer.
SH
Shahieda H's update03 Mar 2025, 14:08
Reviewer Update
I want every single one of my recorded calls listened to. When I corrected your team leader about the phone number she was searching for, I was clearly referring to the initial call where your agent confirmed I wouldn't be charged a cancellation fee. Instead of addressing that, she just sent me a termination letter because clearly, that's easier than admitting fault.
Lets get one thing straight: If your agents had actually done their job months ago and found the call when they were supposed to, I wouldn't have been forced to pay for so many extra months. Thats the real issue heres not just your so-called cancellation fee, but the money you kept taking from me due to your incompetence.
You can keep sending me invoices if it makes you feel better but I am not paying a cent more. I have my emails, my phone bills, and a record of every single lie and delay. So go ahead, look for all the calls, and explain why I wasn't informed in the last call. But I wont be holding my breath for an actual answer.
Matrix Vehicle Tracking's replyOfficial
06 Mar 2025, 13:11Good Day Shahieda Hendricks
Thank you for the submission.
Please be aware that this issue has been brought to the attention of management and it is still being evaluated.
Feedback should be made available to you once the investigation is completed.
Kind regards
Customer Care Department
***
Thank you for the submission.
Please be aware that this issue has been brought to the attention of management and it is still being evaluated.
Feedback should be made available to you once the investigation is completed.
Kind regards
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Mar 2025, 13:11
Official
Good Day Shahieda Hendricks
Thank you for the submission.
Please be aware that this issue has been brought to the attention of management and it is still being evaluated.
Feedback should be made available to you once the investigation is completed.
Kind regards
Customer Care Department
***
Thank you for the submission.
Please be aware that this issue has been brought to the attention of management and it is still being evaluated.
Feedback should be made available to you once the investigation is completed.
Kind regards
Customer Care Department
***
SH
Shahieda H's updateReviewer Update
08 Apr 2025, 22:21I refer to the response dated 6 March 2025 regarding the complaint I raised, which I also posted on Hello Peter due to your complete lack of communication and action.
It has now been over a month, and not only have I yet to receive any form of follow-up, but I have also been ignored completely. If management is incapable of even acknowledging complaints, let alone responding to them, I can’t possibly expect the customer care team to be any more competent. This level of neglect is appalling and frankly insulting.
Your company’s failure to address complaints is indicative of a systemic issue that begins at the very top. It’s clear that from management down to customer care, there is a complete disregard for customer concerns. Perhaps if your management team spent less time “evaluating” complaints and more time actually addressing them, we wouldn’t be having this conversation.
At this point, it’s obvious that I’m not going to receive any meaningful response or resolution from your team. Given that your company seems to be entirely incapable of providing any customer support, I will continue to escalate this matter wherever I can until someone with an ounce of professionalism steps up and responds.
It is beyond disappointing that a company like yours, which claims to care about its customers, is this ***********. If you expect to retain any form of reputation, I suggest you begin acting like a company that actually values its clients and their time.
I look forward to seeing how much longer you can ignore this.
Kind regards,
Shahieda Hendricks
SH
Shahieda H's update08 Apr 2025, 22:21
Reviewer Update
I refer to the response dated 6 March 2025 regarding the complaint I raised, which I also posted on Hello Peter due to your complete lack of communication and action.
It has now been over a month, and not only have I yet to receive any form of follow-up, but I have also been ignored completely. If management is incapable of even acknowledging complaints, let alone responding to them, I can’t possibly expect the customer care team to be any more competent. This level of neglect is appalling and frankly insulting.
Your company’s failure to address complaints is indicative of a systemic issue that begins at the very top. It’s clear that from management down to customer care, there is a complete disregard for customer concerns. Perhaps if your management team spent less time “evaluating” complaints and more time actually addressing them, we wouldn’t be having this conversation.
At this point, it’s obvious that I’m not going to receive any meaningful response or resolution from your team. Given that your company seems to be entirely incapable of providing any customer support, I will continue to escalate this matter wherever I can until someone with an ounce of professionalism steps up and responds.
It is beyond disappointing that a company like yours, which claims to care about its customers, is this ***********. If you expect to retain any form of reputation, I suggest you begin acting like a company that actually values its clients and their time.
I look forward to seeing how much longer you can ignore this.
Kind regards,
Shahieda Hendricks