MV
Mark V
1 reviews | Active since Jul 2012
30 Dec 2025, 17:09
Utterly ***********
By far the worst company I have ever dealt with. They unilaterally cancelled the tracking devices in my vehicle, fully aware that recovery devices are a non-negotiable condition of my insurance. As a direct result, I am effectively unable to drive my own vehicle.
I have been fighting with them for days to correct their mistake, with no urgency, accountability, or concern shown whatsoever. This level of incompetence is unacceptable.
Public beware: this company is reckless, unresponsive, and completely unreliable. Avoid at all costs.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
31 Dec 2025, 08:31Good Day Mark Vorster Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused. Please note that we do not cancel tracking devices without prior communication, and we understand how critical these devices are for insurance compliance and peace of mind. The matter is currently under investigation, and we are in the process of reactivating the devices as soon as possible. Your feedback is important to us, and we remain committed to restoring your confidence in our service.
Regards,Customer Care Department***
Regards,Customer Care Department***
Matrix Vehicle Tracking's reply31 Dec 2025, 08:31
Official
Good Day Mark Vorster Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused. Please note that we do not cancel tracking devices without prior communication, and we understand how critical these devices are for insurance compliance and peace of mind. The matter is currently under investigation, and we are in the process of reactivating the devices as soon as possible. Your feedback is important to us, and we remain committed to restoring your confidence in our service.
Regards,Customer Care Department***
Regards,Customer Care Department***
Matrix Vehicle Tracking's replyOfficial
05 Jan 2026, 08:53Good day Mark Vorster
Thank you for patience and corporation.
We are pleased to confirm that your tracking devices have been successfully reactivated. Should you experience any further issues or require assistance, please do not hesitate to contact us at *** or via email.
Your feedback is important to us, and we remain committed to restoring your confidence in our service.
Kind Regards,
Customer Care Department
Thank you for patience and corporation.
We are pleased to confirm that your tracking devices have been successfully reactivated. Should you experience any further issues or require assistance, please do not hesitate to contact us at *** or via email.
Your feedback is important to us, and we remain committed to restoring your confidence in our service.
Kind Regards,
Customer Care Department
Matrix Vehicle Tracking's reply05 Jan 2026, 08:53
Official
Good day Mark Vorster
Thank you for patience and corporation.
We are pleased to confirm that your tracking devices have been successfully reactivated. Should you experience any further issues or require assistance, please do not hesitate to contact us at *** or via email.
Your feedback is important to us, and we remain committed to restoring your confidence in our service.
Kind Regards,
Customer Care Department
Thank you for patience and corporation.
We are pleased to confirm that your tracking devices have been successfully reactivated. Should you experience any further issues or require assistance, please do not hesitate to contact us at *** or via email.
Your feedback is important to us, and we remain committed to restoring your confidence in our service.
Kind Regards,
Customer Care Department
MV
Mark V's updateReviewer Update
09 Jan 2026, 13:23My issues was resolved. It however does not change how I regard Matrix:
1. I strongly object to being forced to throw public tantrums on platforms such as this to get customer service.
2. The cancellation of my recovery device subscriptions should not have happened in the first place and I am not confident that something like this will not happen again..
1. I strongly object to being forced to throw public tantrums on platforms such as this to get customer service.
2. The cancellation of my recovery device subscriptions should not have happened in the first place and I am not confident that something like this will not happen again..
MV
Mark V's update09 Jan 2026, 13:23
Reviewer Update
My issues was resolved. It however does not change how I regard Matrix:
1. I strongly object to being forced to throw public tantrums on platforms such as this to get customer service.
2. The cancellation of my recovery device subscriptions should not have happened in the first place and I am not confident that something like this will not happen again..
1. I strongly object to being forced to throw public tantrums on platforms such as this to get customer service.
2. The cancellation of my recovery device subscriptions should not have happened in the first place and I am not confident that something like this will not happen again..