Utter snotty and bad service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Jana K

On 28/03/2019 my VW Polo was ****** in Villieria Pretoria. Having a tracker system, I was convinced that at least a signal would be picked up. However, after calling Beame and "activating" the tracking device...."No signal" could be picked up. This to me was surprising, but given the fact that the technician had a mayor “babelas” the morning he installed the device and even asked my husband for headache tablets for his hangover, I suppose I should not be surprised. I requested an activation report for my insurance the next day...no response...needless to say, after 4 phone calls and 3 e-mail, I still do not have a report. These people cannot be trusted. Please think twice before taking up tracking from them.

Helpful (0)

Replies (4)

Matrix Vehicle Tracking's replyOfficial

15 Apr 2019, 11:16

Good day Jana Kilian Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care

Matrix Vehicle Tracking's reply15 Apr 2019, 11:16

Official

Matrix Vehicle Tracking's replyOfficial

15 Apr 2019, 12:25

Good day Jana Kilian From the outset, we wish to apologise for the manner in which your fitment and report requests were handled. We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery. We view very seriously the manner in which the technician dealt with your fitment and are also addressing the fitment centre concerned. The requested report has also been emailed to you. Kind regards Michael Africa Customer Care ***

Matrix Vehicle Tracking's reply15 Apr 2019, 12:25

Official

Jana K's updateReviewer Update

16 Apr 2019, 08:59

So much for promises. I was promised an activation report immediately and that it was e-mailed immediately and still I do not have the report. Doesn't look as if I will ever get the service I paid for.

Jana K's update16 Apr 2019, 08:59

Reviewer Update

Matrix Vehicle Tracking's replyOfficial

16 Apr 2019, 09:16

Good day day Mrs Kilian

As per telephonic confirmation, the report was sent yesterday to your Gmail email address and has been received by yourself.
Kind regards Michael Africa Customer Care ***

Matrix Vehicle Tracking's reply16 Apr 2019, 09:16

Official

Good day day Mrs Kilian

As per telephonic confirmation, the report was sent yesterday to your Gmail email address and has been received by yourself.
Kind regards Michael Africa Customer Care ***