USESLESS AND PATHETIC COMPANY

It think I made a very wrong decision to join this disorganise company, on the month of March you went and load the debit order on the incorrect date that is the 25th and I made it clear that my debit order must go off on the 20th of every month and my debit order return unpaid and my bank charged me return fee. I called you the next to advise I will not pay return fees and paid you full amount for something that is not my fault, and your consultant called me and told me of outstanding amount and I told them I will not pay R61.00 because I paid the bank. What **** me off was that the stupid consultants **** to me and told me that my debit order was initial on the 25th before and I told them I never had debit order for the 25th for matrix but all the do was to threaten me with legal actions . NO APOLOGY NOTHING, IS THAT HOW YOU TREAT YOU CUSTOMERS?