USELESS, UNSAFE and UNPROFESSIONAL

I have received the worst service ever from Matrix, I am left headache and debt due to their unprofessionalism. Firstly, the panic button is **** and doesn't work. I have pressed it multiple times, no one calls. Secondly I was told to book a Current draw test for a technician to go and have a look, yet no one has called me to provide feedback. The dealership only advised that I need to come and pay for diagnose fee which Matrix did not inform me about! You guys are truly useless! The repairs department number is just on waiting for a whole 40/50 min each time I call (about 3 times now) You must be ashamed of robbing people their hard earned money, selling them dreams!! Sies