USELESS ORGANISATION

YOU CAN'T GIVE THIS ORGANISATION A RATING THEY ARE USELESS. WE STRUGGLE FROM OCTOBER TO CANCEL OUR CONTRACT WITH THEM. THEY NEVER RESPOND TO EMAILS WE ONLY GET REFERENCE NUMBERS BUT NO FEEDBACK. IF YOU CALL THEM THEY JUST PUT YOU THROUGH FROM THE ONE TO THE NEXT PERSON. I WILL NEVER REFER ANYONE TO THEM THEY PLAIN (***) . THEY TOLD US THEY DON'T HAVE ANY RECORD ON THERE SYSTEM FOR US BUT EVERY MONTH THEY TAKE THEIR MONEY FROM MY ACCOUNT FOR NO SERVICE RENDERED. (MATRIX)