1 reviews | Active since Jan 2015
Useless Matrix Panic Remote
I have MX2 installed in my car. I pay this every month. I Since installed it December 2014. Yesterday on the ( 07 may 2015) after 12:00 midday was Cornered by 2 vehicle attempting to hijack me on Jan smuts, Luckily I saw a small gap between the cars and manage to drive away speeding. I immediately pressed a panic remote thinking the cars are still following me, Luckily they drove away. MATRIX DID NOT CATCH THE SIGNAL,I never got a call from them just to check on my car. Even now as I write this I'm busy pressing it and still No Call or any action from Matrix. I never pressed it before as I was always careful NOT to press it as they have advised me not to UNTILL I needed it. Today they just did not respond at all. It just shows red light and No response whatsoever. I am considering to CANCEL this ******* from my Debit Orders if is not resolved immediately . All they do is to ignore you and Take your Money. Useless Useless Useless
We thank you for your post and for allowing us the opportunity to speak to you.
We truly sympathise with the unfortunate situation you were in and truly grateful that no harm came to you.
I refer to your telephonic discussion with Bongani Motloung and confirm that we did not receive an alarm from your device. This is certainly of great concern to us and would like to assure you that arrangement for the repair of the device is currently underway.
I will remain in contact with you until this is resolved and ensure your satisfaction.
Please contact me directly should you require any assistance.
Kind regards
Botsana Ramashala
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for your post and for allowing us the opportunity to speak to you.
We truly sympathise with the unfortunate situation you were in and truly grateful that no harm came to you.
I refer to your telephonic discussion with Bongani Motloung and confirm that we did not receive an alarm from your device. This is certainly of great concern to us and would like to assure you that arrangement for the repair of the device is currently underway.
I will remain in contact with you until this is resolved and ensure your satisfaction.
Please contact me directly should you require any assistance.
Kind regards
Botsana Ramashala
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za