Useless, dysfunctional & pathetic!!!!!

Four months ago, we cancelled the tracking service on one of our vehicles. Despite this, Matrix continues to charge a monthly recovery service fee for that vehicle. A query was logged and a case number (***0) was assigned — yet, after multiple follow-ups, we are being completely ignored.

This is now the third time we’ve had to resort to airing our frustration on HelloPeter due to the same issue. The lack of communication, accountability, and basic customer service from Matrix is utterly disappointing.

Once this matter is finally resolved, we will be cancelling the service on our other vehicle as well. We have lost all confidence in a company that cannot handle simple administrative processes — let alone be trusted with the safety and monitoring of our vehicles.

The tribe has spoken. Goodbye, Matrix.