Hellopeter
Share Your Experience
RD
Ruan D

1 reviews | Active since Nov 2014

01 Aug 2024, 19:21

Useless debtors department

Its now almost 7 months that Im strugling with this company, basically *****ing my hard earned money.

They keep on debiting more than once a month, they dont update my payment history and dont allocate manual payments.

I spent allot of my airtime with them to find out why they dont allocate my payments, just to tell me they have sent the matter to the correct department.

So my next step will be to open a police case against them.

0
Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply02 Aug 2024, 07:37
Official
Good Day Ruan Duraan,
Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
*** 
RD
Ruan D's update02 Sept 2024, 08:48
Reviewer Update
Good day

So they phoned back and told me the statements I recieved on app and emails are behind and will not show current month, I must request for a to date statement, so why do you guys sent out dated statements

Also my credit status they only update when I miss a payment, not when I pay on time, currently Im in arrears, but my account is ip to date for over 2 months now

So why must it be so difficult for a company to do stuff right the 1st time

They also dont reply on emails, only on here
RD
Ruan D's update28 Jan 2026, 12:03
Reviewer Update
My service is a 10/10 these days

Thank you
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply28 Jan 2026, 12:15
Official
Good Day Ruan Duraan,

Thank you for your feedback.

If possible, may you kindly share the above by submitting a new review as well. We truly appreciate you taking the time to acknowledge the service received.

Thank you once again for your positive feedback.

Regards,
 Customer Care Department
 ***