Useless customer service and rude stuff!!

I joined Mix Telematics 2019 June so this year June i cancelled one of cars because i sold it so they sent me a settlement amount of R300 which they said use my account number as reference when paying which i did, i made the payment on the 4th of August and they did not allocate it as a settlement amount they credited my account i was surprised why they did not debit my premium for the month of September i called them that where i found out they credited my account with the settlement amount. They promised me they are going to allocate the payment accordingly but now to my surprise yesterday i received an sms stating i am on 30 days areas so i called them yesterday firstly i spoke to a lady who was gave me attitude and i was holding the phone for 30 minutes for as she kept on putting me hold for no assistance, then i had to call back again and spoke to a gentlemen who told me i must not worry about the sms because my account is not on arrears the problem is a credit not was issued last month and they are still waiting for Finance Department so i dont know why is now my problem as Mix Telematics is the one dragging the process from August until now. I was told to ignore the sms i received yesterday and now today i am receiving another sms saying i must pay R300 and i pay my premiums via debit order and they did debit the premium of the remaining car.

I am so ****ed with Mix Telematics i can not be calling them now and then as i and owe them anything they are ones messing up everything with their *********** stuff they are even rude when you raise a complaint

I am now even considering cancelling my other car as they are harassing me by smses saying i owe them whereas they are debiting me!!!

Your Matrix/Beame Acc. is 30 days in Arrears. Avoid SUSPENSION of service by making payment to FNB Acc ...........Tel:*** or URGENTLY Call our debtors Dept. *** Ms M Nyathela Click for secure instant EFT to pay R300.00 To MiX Telematics Contact: debtors¡mixtelematics.com