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Shaun N
1 reviews | Active since Nov 2009
05 Mar 2021, 13:42
Useless Customer Service and Cancellation Departments.
I have requested for cancellation more than a year ago yet I still get invoices and threats of being blacklisted. I made my request telephonically and followed up with an email when I realized that nothing happened. They don’t even bother responding to emails.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
05 Mar 2021, 14:33Good Day Shaun
Thank you for allowing us the opportunity to resolve your query.
Your query has been escalated to the relevant department and we will revert back to you soon.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for allowing us the opportunity to resolve your query.
Your query has been escalated to the relevant department and we will revert back to you soon.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Mar 2021, 14:33
Official
Good Day Shaun
Thank you for allowing us the opportunity to resolve your query.
Your query has been escalated to the relevant department and we will revert back to you soon.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for allowing us the opportunity to resolve your query.
Your query has been escalated to the relevant department and we will revert back to you soon.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
05 Mar 2021, 16:08Good Day Shaun
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Please be advised that you are still liable for the outstanding balance due on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Please be advised that you are still liable for the outstanding balance due on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Mar 2021, 16:08
Official
Good Day Shaun
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Please be advised that you are still liable for the outstanding balance due on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Please be advised that you are still liable for the outstanding balance due on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***