GM
Gavin M

1 reviews | Active since Jul 2023

24 Jul 2023, 23:34

Useless company

Absolutely the worst company Been with them many years and an absolute joke when it comes to any type of service request..only get answering machines and mailboxes are all full. No way of contacting anyone ..17 phone calls and ALL were not answered just told to select 7 to leave message and then mailbox full..they then deleted the wrong vehicle from my profile and no way of contacting anyone to rectify but if you want to discuss your billing then immediately you get through to a person but they then also put you through to customer service and again on hold till told push 7 to Leave message but again mailbox is full .. Can't wait for month end when they ask for payment ...they going to work very hard to get paid

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply25 Jul 2023, 10:48
Official
Good Day Gavin Mcdonald,

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.

We confirm that one of our Client Service Department has been in contact with you and assisted with the Matrix Application.
Regards,

Customer Care Department
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