ZM
Zuzeka M
1 reviews | Active since Nov 2017
12 Oct 2023, 13:55
Useless call center for cancelations
Worse customer care service, i dd a trade in got a new car that comes with a tracker, I have been calling the call center to cancel the tracker on my old car that is no longer withi me,line gets cut off or you hold until your ears hurts, sent countless emails no response, later your email is returned.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
12 Oct 2023, 15:50Good Day Zuzeka Mpinda ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated to our Cancellations Department.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated to our Cancellations Department.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Oct 2023, 15:50
Official
Good Day Zuzeka Mpinda ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated to our Cancellations Department.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated to our Cancellations Department.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***