Useless Business

I bought my car at the end of March 2025. When we collected the car the sales consultant said that Beame or Matrix Vehicle Tracking will contact us regarding the login details to the app for tracking purposes. We received no call up until the beginning of June where I decided to phone them myself. I stayed on the line for about 45 minutes before reaching a consultant who can help me. The lady who answered was rude and seemed as if she didn't want to help me. After receiving the login details we kept on checking to see if the tracker is updating. The tracker is not working properly. For instance I am at work and my house is 15km away from work but the tracker will still say that I am at home. Driving over a weekend causes the tracker to freeze. Another example: I went to my local McDonalds on a Saturday and two days later checking the app I was still at McDonalds. On the 17th of June 2025, I tried sending them a Whatsapp with the hopes that they will respond - just like always, I am still waiting for an answer. Today on the 24th of June 2025 I tried calling them again and with no surprise there was not someone answering. So I then pressed the Road Assisst button on the app and timed it on a stopwatch to see how long it will take for one of the consultants to call me and help me. I waited for over an hour for someone to call me back but no one did and I stopped the timer. What are we paying for? The service of the company is unacceptable. I would like a consultant to contact me so that I can cancel this useless tracking device.