JR
Johan R
1 reviews | Active since Oct 2012
08 Dec 2022, 11:02
Useless Beame from Mix Telematics
What a useless Company this is. On hold for ages and then they cut the line. Does not matter which number you phone. All you get is a "Your call is important to us" and then you sit and wait 30 minutes at a time with no one answering the phone.
Shocking service. How can you be in business if you do not even answer the phone.
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
08 Dec 2022, 13:07Good Day Johan R
Thank you for taking our call and allowing us to assist with your query.
We can now confirm that the matter has been resolved.
Regards
Customer Care Department
***
Thank you for taking our call and allowing us to assist with your query.
We can now confirm that the matter has been resolved.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Dec 2022, 13:07
Official
Good Day Johan R
Thank you for taking our call and allowing us to assist with your query.
We can now confirm that the matter has been resolved.
Regards
Customer Care Department
***
Thank you for taking our call and allowing us to assist with your query.
We can now confirm that the matter has been resolved.
Regards
Customer Care Department
***
JR
Johan R's updateReviewer Update
08 Dec 2022, 15:42Hi
Thank for finally phoning back. Apology accepted.
Regards
Thank for finally phoning back. Apology accepted.
Regards
JR
Johan R's update08 Dec 2022, 15:42
Reviewer Update
Hi
Thank for finally phoning back. Apology accepted.
Regards
Thank for finally phoning back. Apology accepted.
Regards
Matrix Vehicle Tracking's replyOfficial
08 Dec 2022, 15:44Thank you kindly.
Regards
Customer Care Department
***
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Dec 2022, 15:44
Official
Thank you kindly.
Regards
Customer Care Department
***
Regards
Customer Care Department
***
JR
Johan R's updateReviewer Update
12 Dec 2022, 09:34Hi
I retract my comment that I accept your Apology.
You are well and truly a hopeless company. I have been on hold again for ages with no answer. You made an appointment for 8:00 this morning and obviously no one turned up. Yet again you do not answer your phones so its the same old story.
You are hopeless and truly a disgrace to the industry that you operate in.
If I can advise any clients. Steer well clear of these CLOWNS!
I retract my comment that I accept your Apology.
You are well and truly a hopeless company. I have been on hold again for ages with no answer. You made an appointment for 8:00 this morning and obviously no one turned up. Yet again you do not answer your phones so its the same old story.
You are hopeless and truly a disgrace to the industry that you operate in.
If I can advise any clients. Steer well clear of these CLOWNS!
JR
Johan R's update12 Dec 2022, 09:34
Reviewer Update
Hi
I retract my comment that I accept your Apology.
You are well and truly a hopeless company. I have been on hold again for ages with no answer. You made an appointment for 8:00 this morning and obviously no one turned up. Yet again you do not answer your phones so its the same old story.
You are hopeless and truly a disgrace to the industry that you operate in.
If I can advise any clients. Steer well clear of these CLOWNS!
I retract my comment that I accept your Apology.
You are well and truly a hopeless company. I have been on hold again for ages with no answer. You made an appointment for 8:00 this morning and obviously no one turned up. Yet again you do not answer your phones so its the same old story.
You are hopeless and truly a disgrace to the industry that you operate in.
If I can advise any clients. Steer well clear of these CLOWNS!
Matrix Vehicle Tracking's replyOfficial
12 Dec 2022, 14:56Good Day Johan R
We confirm that the installation has been completed.
Regards
Customer Care Department
***
We confirm that the installation has been completed.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Dec 2022, 14:56
Official
Good Day Johan R
We confirm that the installation has been completed.
Regards
Customer Care Department
***
We confirm that the installation has been completed.
Regards
Customer Care Department
***
JR
Johan R's updateReviewer Update
13 Dec 2022, 11:34Yes after you wasted hours of my time. I should by right mail you my hourly rate so you can pay for my time.
Your company is hopeless and obviously not good at what you do.
No excuse you make can make up for time lost due to incompetence.
Your company is hopeless and obviously not good at what you do.
No excuse you make can make up for time lost due to incompetence.
JR
Johan R's update13 Dec 2022, 11:34
Reviewer Update
Yes after you wasted hours of my time. I should by right mail you my hourly rate so you can pay for my time.
Your company is hopeless and obviously not good at what you do.
No excuse you make can make up for time lost due to incompetence.
Your company is hopeless and obviously not good at what you do.
No excuse you make can make up for time lost due to incompetence.
JR
Johan R's updateReviewer Update
14 Dec 2022, 08:36And to add even more to your lack of service: Your customer care mail box is full.
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""The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly. ""
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""The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly. ""
JR
Johan R's update14 Dec 2022, 08:36
Reviewer Update
And to add even more to your lack of service: Your customer care mail box is full.
***
""The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly. ""
***
""The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly. ""