HH
Hemmo H
1 reviews | Active since Aug 2016
27 Mar 2020, 14:09
Useless Accounts Team
I bought a new vehicle. WAS very happy with Matrix and asked for a new unit to be installed in my new car, explicitly telling you that I am selling the previous one. We are now going for month 3 of you deducting costs for 2 units. I have sent numerous e-mails, phoned you, logged a complaint ticket on your website with zero help or feedback. And do not blame the lockdown, you need more people, it is impossible to get through to one of your consultants. PLEASE JUST CANCEL MY CONTRACT SO THAT I CAN GO TO A COMPANY THAT CAN DO THE BASICS!! BASICS!!!!
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
27 Mar 2020, 14:22Good Day Hemmo H
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply27 Mar 2020, 14:22
Official
Good Day Hemmo H
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
27 Mar 2020, 15:24Good Day Hemmo H
We can confirm that our Cancellations Department assisted in cancelling vehicle registration BF96PNGP ,and also processed credits for the months that were double billed.
Please accept our apologies for the inconvenience caused.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that our Cancellations Department assisted in cancelling vehicle registration BF96PNGP ,and also processed credits for the months that were double billed.
Please accept our apologies for the inconvenience caused.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply27 Mar 2020, 15:24
Official
Good Day Hemmo H
We can confirm that our Cancellations Department assisted in cancelling vehicle registration BF96PNGP ,and also processed credits for the months that were double billed.
Please accept our apologies for the inconvenience caused.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that our Cancellations Department assisted in cancelling vehicle registration BF96PNGP ,and also processed credits for the months that were double billed.
Please accept our apologies for the inconvenience caused.
Regards,
Kaya Payi
Customer Care Department
***
HH
Hemmo H's updateReviewer Update
27 Mar 2020, 16:27It is a pity that I had to revert to social media for this, but thank you for your quick response today. All resolved.
HH
Hemmo H's update27 Mar 2020, 16:27
Reviewer Update
It is a pity that I had to revert to social media for this, but thank you for your quick response today. All resolved.
HH
Hemmo H's updateReviewer Update
02 Apr 2020, 08:38Good Day,
Again it is impossible to get through to a consultant on the phone.
I fully understand that credits will take time, I have no issue with that, but a week after this review Matrix again deducted a doube payment from my account.
Again it is impossible to get through to a consultant on the phone.
I fully understand that credits will take time, I have no issue with that, but a week after this review Matrix again deducted a doube payment from my account.
HH
Hemmo H's update02 Apr 2020, 08:38
Reviewer Update
Good Day,
Again it is impossible to get through to a consultant on the phone.
I fully understand that credits will take time, I have no issue with that, but a week after this review Matrix again deducted a doube payment from my account.
Again it is impossible to get through to a consultant on the phone.
I fully understand that credits will take time, I have no issue with that, but a week after this review Matrix again deducted a doube payment from my account.
Matrix Vehicle Tracking's replyOfficial
02 Apr 2020, 09:48Good Day Hemmo H
We can confirm that our Cancellations team did contact you to explain the credits.
We can confirm that the issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that our Cancellations team did contact you to explain the credits.
We can confirm that the issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Apr 2020, 09:48
Official
Good Day Hemmo H
We can confirm that our Cancellations team did contact you to explain the credits.
We can confirm that the issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that our Cancellations team did contact you to explain the credits.
We can confirm that the issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***