Rvdw
Ryno van der walt
1 reviews | Active since Jun 2011
18 Sept 2019, 08:16
USELESS?
Had a contract with MIX TELEMATICS on two vehicles. One vehicle written off, other vehicle sold. When you call the call centre, they transfer you to the next person who is even less educated then the first. Eventually sent an enquiry, it has been 6 days, no response.
"Kindly note your reference number for the query : ***8"
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Matrix Vehicle Tracking's replyOfficial
18 Sept 2019, 16:36Good Day Ryno W
Thank you for your post and the content thereof has been acknowledged.
Kindly note that our Cancellation Department has completed the investigation as discussed and we did try to contact you to provide feedback however you were not available.
Please advise on the convenient time for us to contact you in order to enable us to have the query resolved.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Sept 2019, 16:36
Official
Good Day Ryno W
Thank you for your post and the content thereof has been acknowledged.
Kindly note that our Cancellation Department has completed the investigation as discussed and we did try to contact you to provide feedback however you were not available.
Please advise on the convenient time for us to contact you in order to enable us to have the query resolved.
Regards
Noluthando Mabaso
Customer Care Department
***