UL
Unity L

1 reviews | Active since Aug 2016

17 Sept 2016, 21:06

Useless

<p> </p> <p>So after having tracker in 2 of my cars, one was in an accident was written off, so mixtelematics is still expecting me to pay 2 premiums. They called me a couple of weeks ago telling me that I owe them a premium, so I told the agent to cancel my accounts and she told me to pay a cancellation fee for both cars even the one that is written off but I agreed and asked her to send me settlement letter, 3 to 4 weeks later I'm still waiting for a settlement. If spoken to about 4 agents that have claimed they sent de settlement letter, one agent said they needed my cancellation in writing I did that too and I'm still waiting. dealing with matrix mixtelematics has been a nightmare. And I will throw a fit should one person call me about outstanding premiums nxa. </p> <p> </p> <p> </p> <p>Very irate and irritated client. I WANT THIS ACCOUNT CANCELLED FOR BOTH CARS!! </p>

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Sept 2016, 10:32
Official

Dear Unity Louw

We thank you for your post and for allowing us the opportunity to assist.

Please accept our sincerest apologies for the inconvenience caused.

Unfortunately our attempts to reach you have been unsuccessful. We confirm that the email with a settlement amount has been sent to your email address.

Please contact me directly should you require any assistance.

Kind regards

Thato mashimbye

Customer Care Supervisor