Urgent Request for Resolution Regarding Unit Transferability

As I rarely get feedback via email, I am writing to address an issue regarding the transferability of the beam-e units, as discussed during our initial correspondence and outlined in our contract. When I first engaged with your sales team, it was clearly communicated to me that these units were transferable. Moreover, the contract we entered into explicitly includes provisions regarding the transfer of units. However, I am now encountering a discrepancy, as I have been informed that the units are not transferable, which contradicts the initial understanding. It appears that the terms were misinterpreted to me during the sales process, leading to expectations that now seem to be in dispute. It's been almost 2 months that I've been trying to sort this out. The bikes have been standing here ever since, we are losing money every week because we can't put the bikes on the road. To resolve this matter promptly and amicably, I propose the following options: Installation of New Units: I request that your company installs new tracking units in the new bikes, replacing the old units from the bikes currently under contract. This would ensure continuity of service without engaging in a new 36-month contract. Transfer of Existing Units: Alternatively, I request that your company honors the transferability as originally discussed. This would involve facilitating the transfer of the existing units to the new bikes as per the agreed terms. I believe that either of these options would uphold the commitment made during our initial engagement and would appreciate your prompt attention to this matter. Please let me know how you intend to proceed no later than end of business day 28 March 2025.