Urgent: Request for Resolution of Account Discrepancy

Dear Matrix Vehicle Tracking Team,

I hope this message finds you well. I am writing to formally address an urgent matter regarding my account status with your company, which has become a significant concern for me.

I would like to bring to your attention that I settled my outstanding debt with you on February 19, 2025, through a debt collection agency, Nimble. I possess a letter confirming that the debt was paid in full, and I believed that this would result in the closure of my account with Matrix Vehicle Tracking. However, it has come to my attention that I am still being listed as owing a debt, which is not only inaccurate but has also adversely affected my credit score.

This ongoing issue has had serious repercussions on my financial standing, including complications with my home loan application. It is imperative that this matter is addressed promptly, as it reflects negatively on my credit history and overall financial health.

I urge you to take this situation seriously and rectify the inaccuracies in your records as soon as possible. If this issue is not resolved promptly, I will have no choice but to seek legal assistance to protect my rights and credit standing, similar to the steps taken by your company when my account was turned over to collections.

I appreciate your immediate attention to this matter and look forward to your prompt resolution.

Sincerely, Jabulani Ntuli 076****105 5MIX6173