URGENT: Ongoing Issues with Vehicle Trade-In, Billing, and ITC Record

I am writing to express my deep frustration and dissatisfaction with the ongoing issues related to the trade-in of my vehicle.

Billing Discrepancy: Despite trading in the vehicle, I have been charged for the old beam, which is more expensive and should no longer be part of my account and statements!!!!!!!!!!!

ITC Records: According to your records, my account is still marked as unpaid, which is both inaccurate and damaging to my credit profile.

App Status: The previous vehicle still shows as active on the app, despite the trade-in having been completed. This is unacceptable and reflects extremely poor system updating.

I have tried to be patient, but this level of service is entirely unacceptable. If this matter is not resolved immediately, I will be forced to escalate it further, including contacting regulatory bodies and lodging a formal complaint with the National Credit Regulator and the Consumer Protection Office.

Please treat this as urgent. I expect a written response with a resolution and confirmation of all account corrections within 48 hours.