URGENT NOTICE OF PAYMENT DEFAULT

Good day

I never thought I'd write a review about thus company but here I am

After realizing that my debut order for the month of April didn't go through I emailed them trying to assertain why the debut order didn't go through, then I got a response back

Dear Valued Customer,

Please note Matrix debited your account on the agreed date the 15th, therefore the company has nothing to do with your debit order returning unpaid, you need to check with Capitec as to why.

Should you have any queries or concerns, please do not hesitate to contact our Customer Care Team on ***.

Warm Regards, MiX Telematics.

Your response is noted and it's very disappointing the way you responded, I've had a contract with you for so long and I have never missed a payment till now, we are under lockdown and you are telling me that I must check with my bank which to me says I must break the lockdown rules for something that was not even my fault, I stated that there is money in my account the least you could have done was to ask if it's possible that I can request for a rerun on my account because the money is there, instead you are telling me that it has nothing to do with the company, next thing I get a threatening email about a payment default is this how your treat your customers?

I would like you to send me a statement of my account so that I know how much I must pay your company and take my business to a company that will understand and appreciate my loyalty I must say I am very disappointed in you I just want to cancel with this company

My blood pressure is even high because of you

Thanks to you my credit score is messed up