UPGRADING ? DONT BOTHER!

I have been making efforts for over a month to upgrade my device to the silver package.

I have advised my home address changed - details were updated on system (apparantly). I did ask that installation takes place at my office (work address) in joburg during the week.

A booking was made - the company that should install it never pitched. Called Matrix back to follow up the next day, and it was rescheduled. Instillation company did not pitch for the second time. During the above, I received no calls or sms'es from the installation company (only an sms from matrix confirming the booking and the dates on both occasions).

I called matrix back a third time, asking if I could change the installation company because they do not even attempt to contact me or advise they can no longer come. They said no. I then asked for the booking to be moved to a Saturday to a company located in Vanderbijlpark (closer to home) so that I can take the car in myself for installation to avoid them not pitching. Instead, they insisted on a third reschulding of the appointment. I agreed despite my instincts and ensured that there is no spam or block on my phone when someone calls me. Same happened again.

So by the 4th time I called, I insisted to take the car in over a weekend and they changed the company to a place in Vanderbijlpark. They also changed my address on this call because they still had an old address which I have corrected in past, but okay. When I got the booking confirmation sms, I noted the date indicatedwas a week day despite me specifically asking for a weekend date because I am working during the week. At this point I was defeated and just left it. I made no further efforts to call back to correct the date or booking at all. I have since received weekly sms'es advising that the booking has been reschduled with various different companies from joburg, meyerton etc. Everything except what i have requested multiple times.

today I got a call from a company in Meyerton to confirm my booking for Monday - I told the caller that I dont live in Meyerton and will correct this with Matrix but I am gatvol.

MIND YOU - the moment I requested an upgrade and the fees, I ensured to pay the installation fees and the monthly instalment fee of the new device IMMEDIATELY the same day so that there is no arrears on the account etc. I also just made my second payment of the new monthly fee today (but still no device in my car).

So what is the solution here?

I try to email customer care and both my work and personal email addresses return the mails advising the recipient has blocked my email address. What they did this for only heaven knows because I have never harassed them by email to justify blocking me. Only my monthly proof of payments are sent from my bank app (i have to pay via eft because they also failed to collect debit orders for months on end where I paid manually and also just decided to leave it as it because no one could assist me properly).

Can you please email me on my email address to sort this out. *** or work email ***.

I want to book an installation on a SATURDAY ONLY in Vanderbijlpark. I will be moving on 1 APRIL 2024, so if it can happen before then, I would appreciate it greatly. PLEASE DONT CALL ME - I cannot be on the phone due to the nature of my work.

PLEASE DO NOT ATTEMPT TO ARRANGE INSTALLATION AT WORK - you failed me 3 times, just now they dont even install the device!

Please correct this, I dont want to be forced to change providers.