JB
Juan B
1 reviews | Active since Dec 2013
13 Sept 2019, 10:02
Up to **** service from Mixt Telematics!!
The worst service ever! They called me to renew my agreement, promised to send the new agreement which never happened. I called again, frustrated, they promise to sort it out and call back, never happened. Finally I got them to update the details and asked for the certificate for proof of installation, they encountered a problem with the unit not working and a service request was logged, the technicians came and "fixed" the unit, still no certificate. Called again today to find out the unit is still not working! Told them to cancel my subscription and take out the unit from my vehicle. Absolutely useless!!!!!
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Matrix Vehicle Tracking's replyOfficial
13 Sept 2019, 10:46Good Day Juan
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Sept 2019, 10:46
Official
Good Day Juan
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***