Unsuccessful attempts to renew Matrix contract

Multiple unsuccessful attempts to renew contract. Samples of email comms below;

Good day

I have still not received feedback regarding the renewal of my contract.

I have during the last 2 weeks spoken to 4 different agents the last being Innocentia. I have utilised your online service and your WhatsApp service with no success.

You reception lines just rings only to cut off the call and your inbox is full.

It is compulsory to have a tracking unit for insurance purposes. If you do not contact me back to renew my contract I will have no option but to inform my insurance of this gross lack of service delivery, and look for an alternative supplier.

I will also have my company fleet changed as this experience does not leave one with confidence in your ability nor want to service your current customer base.

I'm in good mind to make my experience with your company public on the various social media platforms to ensure potential customers are forwarned about you code of conduct and lack of interest in providing service to current clientele.

Awaiting your urgent response Magda Cracknell

---------- Forwarded message --------- From: Magda Cracknell <***> Date: Mon, 27 Jan 2025, 14:53 Subject: CRITICAL PL ACTION Contract Renewal ***1 To: <***>, Magda Cracknell <***>

Good day

I have been trying to get hold of you via your helpdesk number and via your whatsup number.

Your service is atrocious.

Im waiting for confirmation of contract renewal and Im experiencing problems with my matrix app not loading my vehicle location or any details for that matter.

What is the appropriate number to contact please?

Best Wishes

Magda Cracknell Mobile: You requested read receipts for this message.