Unsavoury experience with Matrix Telematics OMG

My polite nature scores them a 1 star rating, but this should actually be a zero star rating. I have been shocked with the level of service and wonder if they are even able to recover vehicles when the need arises. A tracker was installed on 22/09/2022 and i was not happy from the onset with several aspects of the tracing device. On 25 September 2024 i finally sent them a notice to cancel my tracker and they sent confirmation that the last date the contract will be cancelled is on 26 October 2024. I was ecstatic but to my disappointment they have debited my account every month even after the 26th of October. My account is debited on the 20th of each month. Subsequent to the final date of 26 October 2024, the debit order for November had been processed which i understood was the last one. I requested the process of having the device removed from my vehicle and this was done by their preffered service provider. I was shocked to note that on 20 November 2024, another debit order was processed, which would mean that i was paying for December 2024 and i contacted Matrix about this and had no response as the consultant i spoke to indicated that she was sending an email to cancellations to finalise the process of cancellation as they had not officially closed the account based on their processes. Trusting that they know their work, i understood that this has been finalised and closed off. I reversed the debit order of the 20 November 2024. On 29 November 2024, I received an SMS requesting me to process an outstanding payment of R321.47. On 2 December 2024, i received a call informing me that i have an outstanding amount to pay and in discussing with the consultant, she mentioned that she will engage internally and revert to me with final confirmation of next steps as she understands the issue. On the same day i received an email “payment arrangement concluded” from *** indicating that a payment plan has been structured:

The payment plan agreed upon has been structured as follows: - The initial capital down-payment of R36.32 must be received by us by no later than 2022/10/20; - Thereafter, you need to make None payments to us in the amount of R0.00, of which the first payment must be received by us by no later than ; - Thereafter, subsequent None payments must be made starting on .

I still have no clue what the above means?

On 10 December 2024, i received a call from Fezile from Accounts and he mentioned that i owe Matrix R321.47 for December 2024 installment and then he will close the account. Upon me explaining, he mentioned that he will go and check based on me explaining to him that my debit orders are processed on the 20th and that he is not sure what is taking place. He said he will contact me again today with feedback, and so i wait :-(

The above is mainly context and i have sent a complaint to Matrix complaints and no-one is really keen to discuss or resolve this. I would like to NEVER have a relationship with this company as the manner in which they have treated me as a customer is unacceptable. I would not recommend this business to anyone and if await eagerly to the ending of this painful relationship.

All i ask is for help and maybe this platform will be best to escalate this matter.