DM
Daisy M

1 reviews | Active since Nov 2016

13 Sept 2025, 09:04

Unresponsive Service and Unfair Charges

I am extremely disappointed with the service I have received. Despite repeatedly emailing the company to inform them that I have sold the vehicle on which they installed their tracking device, they continue to charge my account. They have not responded to my requests to cancel the contract or to transfer the tracker to my new vehicle.

Instead of addressing my emails, they flood my phone with calls demanding payment for a service linked to a car I no longer own. I have requested either cancellation or installation of the tracker in my new vehicle, yet there has been no action or feedback to date.

This level of customer service is unacceptable. A responsible company should promptly assist customers with cancellations or transfers, especially when notice has been provided. Ignoring emails while continuing to debit my account and harass me with payment reminders is ********* and unprofessional.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 Sept 2025, 09:11
Official
Good day Daisy Mashabela, 

We hereby acknowledge receipt of your inquiry. The matter has been formally escalated to the relevant department for assessment and review.

You will be provided with feedback once the evaluation has been completed.

Best Regards,
Customer Care Team
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