1 reviews | Active since Nov 2016
Unresponsive Service and Unfair Charges
I am extremely disappointed with the service I have received. Despite repeatedly emailing the company to inform them that I have sold the vehicle on which they installed their tracking device, they continue to charge my account. They have not responded to my requests to cancel the contract or to transfer the tracker to my new vehicle.
Instead of addressing my emails, they flood my phone with calls demanding payment for a service linked to a car I no longer own. I have requested either cancellation or installation of the tracker in my new vehicle, yet there has been no action or feedback to date.
This level of customer service is unacceptable. A responsible company should promptly assist customers with cancellations or transfers, especially when notice has been provided. Ignoring emails while continuing to debit my account and harass me with payment reminders is ********* and unprofessional.
