Unresponsive Service and Ongoing Billing Issues

I signed up with MixTelematics in November 2022 when I bought my Suzuki Swift, opting for the basic Beame car tracking plan. Initially, everything seemed fine, but things went downhill when I tried to upgrade my plan in July 2023. Despite multiple attempts—via phone, email, and their online chat—I received absolutely no response.

In October 2023, I tried again, as I was growing increasingly concerned that I couldn’t reach my tracking company if I ever needed them. Yet again, MixTelematics didn’t bother responding.

By December 2023, I had had enough and decided to cancel my subscription altogether and switch to CarTrack, which offers far better service. I made the cancellation request, but once again, MixTelematics was silent.

Fast forward to May 2024—nine months later—when I received my first phone call from MixTelematics. But instead of addressing my issues, they were calling to ask why I hadn’t paid! I explained the entire situation to the representative, and I assumed the matter would be resolved. But since then, all I’ve received are monthly bills for a service I no longer use and a tracking company that has been completely unresponsive for almost a year.

This is completely unacceptable. I’m more than willing to cooperate with MixTelematics to have the tracking device removed, but they need to stop billing me for a job they haven’t been doing.

Do yourself a favor and avoid MixTelematics if you want a company that values customer service or even basic communication.