YV
Yolande V
1 reviews | Active since Jul 2022
11 Jul 2022, 10:43
Unresolved, ********ly Deduction, Worse customer service I know
I do not normally write any review. This on the other hand is unresolved.
Mixtelematic / Beame tracker was installed in our kwid on purchase from Renault Nelspruit in 2017. We got a phone call mid 2019 to ask if we would like to continue, which we said no. Monies was deducted since, device stopped communicating November 2019 already. I have been phoning sing February 2022 for the voice recording to double check if I indeed said no .....
Spoke to most probable all your employees but until today 11 July 2022 this matter is unresolved. Every time you say someone will come back to me regarding.
Keep your money that you ********ly deducted to start of, but clear my name at the Credit Bureau?
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Helpful (0)
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
11 Jul 2022, 16:20Good day Yolande V
Please note that we are trying to get in contact with you but you are not available.
Please be advised that we have requested credit on your account for it to be up to date, for credit to be approved it takes about 14-21 days for it to be approved.
Please accept our sincere apology for any inconvenience caused with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
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Please note that we are trying to get in contact with you but you are not available.
Please be advised that we have requested credit on your account for it to be up to date, for credit to be approved it takes about 14-21 days for it to be approved.
Please accept our sincere apology for any inconvenience caused with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Jul 2022, 16:20
Official
Good day Yolande V
Please note that we are trying to get in contact with you but you are not available.
Please be advised that we have requested credit on your account for it to be up to date, for credit to be approved it takes about 14-21 days for it to be approved.
Please accept our sincere apology for any inconvenience caused with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Please note that we are trying to get in contact with you but you are not available.
Please be advised that we have requested credit on your account for it to be up to date, for credit to be approved it takes about 14-21 days for it to be approved.
Please accept our sincere apology for any inconvenience caused with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***