Unresolved Issues, Unfair Billing, and Poor Service Delivery

This is now the second time I’ve had to post a review because Matrix continues to ignore my query. A consultant recently contacted us, only to inform us that our account is locked into a 2-3 year contract and cannot be canceled. How can you honestly expect us to keep paying for a car that is no longer in use due to an accident?

In addition to the unfair billing practices I highlighted in my previous review, Matrix has still not provided the panic button for our other vehicle—despite this being requested since 2022. Yet, you continue to charge us for a service that is incomplete and not fully delivered.

Is this how Matrix defines good business practice? At this point, it feels like the company is fully aware of these issues but chooses to do nothing about them.