1 reviews | Active since Dec 2014
Unreliable
I took a contract with them in 2014 got an accident & when I called to cancel they told me about cancellation fee .when I requested the recording they took 5 months to respond only responded when I went to the lawyers .now they say I have interest which was accumulated because I could not pay without receiving the recording. I paid them and they confirmed the file has been closed .I bought another car & when they install another tracker they took 945 from the monies paid for the new tracker and said it's for interest for the previous tracker. Interest I was not told about. I don't know how they were planning to get the money had I not taken the new contra .They are ****** do not trust them & worse part they don't track the car because they never called me when I got an accident & de car was towered around.
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate and assist.
I refer to previous correspondence whereby confirmation was sent to you regarding the applicable settlement fee which is separate from your monthly premium for services rendered.
The account had an arrears amount of R945.00 outstanding. The R945 was not the interest, but was the amount outstanding for the last 3 months before cancellation was processed
We trust that any possible ambiguity has been addressed telephonically.
Should you require any further assistance please do not hesitate to contact us directly.
Kind regards,
Thato Mashimbye
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate and assist.
I refer to previous correspondence whereby confirmation was sent to you regarding the applicable settlement fee which is separate from your monthly premium for services rendered.
The account had an arrears amount of R945.00 outstanding. The R945 was not the interest, but was the amount outstanding for the last 3 months before cancellation was processed
We trust that any possible ambiguity has been addressed telephonically.
Should you require any further assistance please do not hesitate to contact us directly.
Kind regards,
Thato Mashimbye
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
