UNPROFESSIONAL SERVICE! ******* SERVICE! NON RESPONSIVE!

My Beame tracking device has not been working since last month. As soon as I noticed the device icon was red, I immediately notified Mix Telematics/Beame. When i first called I was notified that someone would call me back to sort organize that I go to a fitting centre to get the device fixed and that never happened. So I called again (several times during a work day) and not one answered. I have also sent several email to notify them and nothing has been done to date. This is the worst service ever but they are quick to debit ones account at the end of the month WITHOUT FAIL! I am still driving around in a vehicle that does not have a working tracking device and scared for my safety since we live in a country that has a high hijacking rate. Next thing I get hijacked and I will not get assistance from your company, because there will be an assumption that I did not notify you of this issue, where I have and as a matter of fact several times.

I need my query attended to ASAP or cancel my contract. Because this is unacceptable, *********, and very unprofessional. I am very upset with how my query is being handled.