Unprofessional service from MIX Telematics

In 2011, I purchased my vehicle, and my insurance provider requested the installation of a tracking device. After careful consideration, I chose Matrix Telematics to install their tracking device. Fast forward seven years, my vehicle's battery unexpectedly died, and I sought the services of GP Motors in Randburg for a replacement.

Five years later, earlier this year, I encountered the same battery issue, and Autobeat came to my home to replace it. During this battery replacement, the technician informed me that the tracking device connection had been damaged, rendering it entirely disconnected for over five years. Matrix had concealed the device in the battery bay, and it became apparent that JP Motors may have inadvertently damaged it five years ago.

What disappointed me most was that Matrix had never proactively checked the status of the device or sent me any notifications regarding potential issues. Upon contacting them, they confirmed that they could no longer trace my vehicle. I reported the issue, but they appeared unresponsive to my concerns, even though I had been faithfully paying my account for twelve years without any missed payments.

Even when I decided to cancel my account, they exhibited a lack of interest in understanding the reason behind my decision. Their response was simply, "We will send you the details to cancel the account." I find their unprofessionalism deeply concerning, and I would not recommend their services to anyone based on this experience.