Unprofessional conduct from call centre agent

Item: Matrix Vehicle Tracking
Rating: 1
Author: Mangalani N

Got a call from a Matrix agent who I told I don’t want to change tracking companies. This agent proceeded to tell me that I think I am smart but I am not. When I asked for his name he hang up the call. If you guys treat people like this imagine how you would treat me if I had an issue with my car

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

21 Nov 2025, 13:01

Good day Mangalani Ngobeni

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,

Customer Care Department

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Matrix Vehicle Tracking's reply21 Nov 2025, 13:01

Official

Good day Mangalani Ngobeni

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,

Customer Care Department

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Matrix Vehicle Tracking's replyOfficial

24 Nov 2025, 11:21

Good day Mangalani Ngobeni

Thank you for taking our call and giving us the opportunity to address your concerns.

We confirm that we will honor your request to remove your information from our database. Additionally, please be assured that the consultant who interacted with you in an unprofessional manner will be dealt with accordingly.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Regards,

Customer Care Department

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Matrix Vehicle Tracking's reply24 Nov 2025, 11:21

Official

Good day Mangalani Ngobeni

Thank you for taking our call and giving us the opportunity to address your concerns.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Regards,

Customer Care Department

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