Unprofessional and no communication for any complaints or query.

I upgraded my account and have been waiting for my panic button to be delivered for over 4 months now, and nothing is happening. Every time I call, I'm given case numbers as if I'm at a police station with no callback or assistance. Even now, they gave me a case number, I called them, and there was no answer. When I asked for Manyowa at repairs, the line just rang unanswered.

They always want to transfer me to lines that are not attended, and no one will help or assist me. I'm extremely annoyed because I use my airtime to call and my data to send emails that don't have any correspondence whatsoever. It's ridiculously frustrating.