MC
Melecia C
1 reviews | Active since Jul 2020
31 Jul 2020, 20:41
******** debit order
Beware of Matrix! I am sick of you guys trying to ***** money from me!! I canceled and paid the settlement amount last year. All of a sudden you start debiting my account AGAIN 8MONTHS LATER!! I reversed it and then received a threatening sms that you are going to blacklist me. I have spoken to at least 10 people at your office. The last lady promised me that my account was cleared. Tonight I receive another invoice!! I WANT THIS SORTED OUT ASAP!! CAN SOMEONE THAT KNOWS WHAT THEY ARE DOING PLS CONTACT ME URGENTLY!!!!
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
01 Aug 2020, 09:25Good Day Melecia C
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Aug 2020, 09:25
Official
Good Day Melecia C
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
04 Aug 2020, 07:55Good Day Melecia C
From the outset we would like to apologise for the inconvenience caused.
We can confirm that the Credit Control Department did get in contact with you and have passed credits for the outstanding amount.
Once the Finance Department approves the credits,the outstanding amount will be cleared on your account. In the interim, kindly ignore any electronic communication stating that your account is in arrears.
Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Aug 2020, 07:55
Official
Good Day Melecia C
From the outset we would like to apologise for the inconvenience caused.
We can confirm that the Credit Control Department did get in contact with you and have passed credits for the outstanding amount.
Once the Finance Department approves the credits,the outstanding amount will be cleared on your account. In the interim, kindly ignore any electronic communication stating that your account is in arrears.
Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***