Unkept promise

I logged a complaint on 25 Jan 2023 and was asked to wait until the 7th as that's the only time they can confirm if my premiums are up to date or not, as much as it was a huge inconvenience I had to wait as I was promised by the person who called me that my issue will be allocated to a person who will make sure I am contacted and assisted after the 7th, its already the end of day and still nothing. MIX Telematics your insurer SFix declined my claim as you told them i did not pay, please sort it out