IS
Ireen S
1 reviews | Active since Mar 2021
06 Aug 2024, 10:45
Unit still mot working
Spoke to matrix team, was told to go to #10 Geeatnorth road to change the unit, until now even if I press the panic button, they don't call and no message is sent to me. That means their unit is not working yet they are going to debit me this month again. The worst experience ever.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
06 Aug 2024, 11:09Good Day Ireen Sandanga,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Aug 2024, 11:09
Official
Good Day Ireen Sandanga,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
13 Aug 2024, 13:59Good Day Ireen Sandanga,
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the Client Representative has been contact with you and resolved the issue and awaiting for the remote serial to update from our side.
We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the Client Representative has been contact with you and resolved the issue and awaiting for the remote serial to update from our side.
We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Aug 2024, 13:59
Official
Good Day Ireen Sandanga,
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the Client Representative has been contact with you and resolved the issue and awaiting for the remote serial to update from our side.
We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the Client Representative has been contact with you and resolved the issue and awaiting for the remote serial to update from our side.
We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
***