Unit change and contract renewal

I wrote the below to their customer care:<br> I received a call from you to say I have an old unit and you would like to<br> make a booking for it to be replaced. Also that we would be singing a new<br> contract. It is disappointing that this has not yet happened and I now have<br> been waiting for about a week or two. I am highly considering cancelling my<br> subscription to your service as a result and get another service provider.<br> <br> This is not the first time that you have called and asked we do this<br> upgrade of the unit. A few years ago this exercise never materialized also,<br> hence my frustration.<br> <br> Kind regards<br> Zola<br> <br> The response from Nicole Willies:<br> Good day<br> <br> I contacted client shortly , she advised that she was informed that the problem had been the panic button remote . She then informed me that the remote had been replaced and everything has been sorted<br> <br> <br> Please advise if any further assistance will be needed<br> <br> Thank you<br> <br> Kind Regards<br> ___<br> <br> Closing:<br> <br> This communication actually never happened. I was however copied on their mails hence I picked this up. I informed them and no one has contacted me still. Not even an apology or explanation. <br>