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Francois A

1 reviews | Active since Nov 2011

11 Jun 2025, 14:08

Unit battery Replacement desaster

Dear Matrix

Your customer care is lacking, I have now tried 3 time for you to replace the tracking unit battery, in the last 3 weeks Every week you say Friday the Friday come and goes, Then I phone again , then you say next Friday well that Friday come and went and no one rock up to change the units battery

Phone customer care now again but no answer

I will defiantly cancel the product as soon as possible.

If you can't do the basic the surely you won't be any good in the other departments

Cheers

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Jun 2025, 14:38
Official
Good Day Francois Archer

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,Customer Care Department***

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply12 Jun 2025, 18:26
Official
Good day Francois Archer,
This confirms that you've been in touch with one of our consultants and your matter has been addressed. 

Further communication will follow as per our email correspondences. 

If you need additional assistance, feel free to email us or reach out via our Facebook page.
Best regards. 
Customer Care Department 
*** 
FA
Francois A's update07 Jul 2025, 11:39
Reviewer Update
So I had an email response and this shows the lever of service

You send me an Installation certificate with the no of someone in Ladysmith

1. I do not live in Ladysmith
2. I do not drive an EcoSport
3. My battery is not full as you have not replace it yest

Does that client know that her is LINK to someone else profile ,


So you replace someone else bater and like it to my profile and forward that installation certificate to me


Beame was so much better that Matrix,