FT
Fefekazi T
1 reviews | Active since Mar 2015
11 Apr 2022, 14:13
Unhonoured services
I got an unsolicited call from Matrix in the beginning of March 2022 offering me added benefits inclusive of S Drive services. I have trying to utilize these, but S drive says Matrix has confirmed to them that I do not qualify. I have been calling Matrix since early last week to enquire and I keep being sent from pillar to post. They were happy to offer services in order to retain me as a client and now when it’s time to deliver, they’re not coming through.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
11 Apr 2022, 15:03Good Day Fefekazi T
Thank you for taking our call.
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Thank you for taking our call.
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Apr 2022, 15:03
Official
Good Day Fefekazi T
Thank you for taking our call.
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Thank you for taking our call.
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
12 Apr 2022, 09:48Good Day Fefekazi T
Thank you for taking our call and allowing us the opportunity to resolve your query.
As per our discussion the services will be available once the debit order goes off which will be the 27th of April.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking our call and allowing us the opportunity to resolve your query.
As per our discussion the services will be available once the debit order goes off which will be the 27th of April.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Apr 2022, 09:48
Official
Good Day Fefekazi T
Thank you for taking our call and allowing us the opportunity to resolve your query.
As per our discussion the services will be available once the debit order goes off which will be the 27th of April.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking our call and allowing us the opportunity to resolve your query.
As per our discussion the services will be available once the debit order goes off which will be the 27th of April.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***